Top most asked questions
How much credit do I have? *145#
To see how much credit you have, dial *145#. Your credit will appear on the screen.
Where can I find my mobile phone number? *146#
Select *146# followed by the dial button on you phone. Your Jan mobile phone number will appear on your screen.
How do I check my bundel? SMS B to 1966
SMS B to 1966. You can find the bundle code listed below your bundle of choice.
Where can I top-up credit?
You can buy Jan mobile calling credit online after which you can top-up your credit.
How can I top-up my calling credit or prepaid data?
You can easily top-up online on our website. Click on ‘Top-up’. Log into your MY JAN MOBILE account as a client or top-up as a guest. Follow the indicated steps.
Service
What network does Jan mobile run on in Belgium?
Jan mobile runs on the Telenet network.
Where can I order a Jan mobile SIM card?
Order your Jan mobile SIM card here.
Can I reach Jan mobile client services from abroad?
Yes, you can by calling +31 20 363 62 31
How do I reach client services?
Call: +31 20 363 62 31
WhatsApp: +31 6 17 11 23 45
What is the Jan mobile coverage?
Jan mobile runs on the Telenet Network and has nationwide coverage. Telenet uses 4G and 3G technology, which means you are always safely and securely connected.
Sim card
Where can I find my mobile phone number? *146#
Select *146# followed by the dial button on you phone. Your Jan mobile phone number will appear on your screen.
What typ of SIM card fits into my phone?
We have 3 sizes available: Mini, Micro and Nano.
How can I retain my current phone number?
You can request number retainment on our website. You will need to keep the following information at hand:
1. The phonenumber you wish to retain.
2. The SIM Card number of the number you wish to retain.
3. The phonenumber of your new Jan mobile SIM Card.
4. Your Jan mobile SIM card number.
5. The desired date of transfer.
When you have fully and correctly supplied us with all the requested information, Jan mobile can arrange number retainment. We will keep you updated on the status via e-mail. How long number portal will take varies per provider.
– Prepaid klanten kunnen direct hun nummer overzetten.
Do you have a subscription? Check the cancellation period with your current provider. You can only request number retainment at a maxiumun of 3 months before the end of your contract.
How can I transfer my number onto my new SIM card?
Do you want to transfer your current number and credit onto a new SIM Card? You can submit your request at client services.
I lost my SIM Card or phone, what do I do?
Call customer service to block your SIM Card: +31 6 20 363 62 31
Why has my SIM Card been blocked?
SIM card blocking may occur in following instances:
– You have entered the wrong PIN three times. You can reactivate your SIM Card again by entering the PUK code that came with your SIM Card.
– The deadline for adding credit to your SIM Card and making a call has expired. When you don’t top-up credit within 75 days after your last credit addition, and follow up by making a call, your SIM Card will be blocked. We send out a timely SMS alert to remind you to take action, before your SIM Card is blocked. These are all listed on the card which contained the SIM Card on purchase.
Where can I find my PIN Code, PUK Code and SIM Card number?
These are all listed on the card which contained the SIM Card on purchase.
Lost your PIN, PUK code?
Don’t worry. Each SIM Card has a SIM number. It’s listed on the flipside of the SIM you have placed in your device. Keep the number at hand and call customer service for further assistance.
What is the delivery time when ordering a SIM card?
When ordering a SIM card online you will receive a confirmation containing all the information on delivery time.
I have not received my SIM card
Sorry for the inconvenience. To help you as soon as possible we will send you a new card. You can order a free card by clicking here. Do you need a SIM Card right away? You can get a SIM Card from one of the resellers nearby.
How do I install the correct internet settings on my smartphone?
Your SIM is valid until 6 months after the last top-up, calling, data or SMS activity.
Calling & Internet
How do I install the correct internet settings on my smartphone?
Go the special internet settings page on our website for instructions on how to install the correct internet settings.
How can I view my Call history?
To view your Call history register your phone number in your Jan mobile account. After you log in to your account you can view all the data.
How much does calling to premium numbers cost?
For calls to the dutch premium 09XX or a 18XX numbers you pay the rate that is mentioned before the call is started. On top of this premium rate your regular rate for calling to a landline is charged. The cost for calls to Belgium 085X, 08xx, 14XXX and 116X numbers is equal to calls to landlines.
Does Jan mobile always have 4G coverage?
Wether or not 4G works depends on local coverage and signal strenght. Your phone must be 4G compatible.
What is the network speed in Belgium?
4G is available in The Belgium. Jan mobile runs on the KPN network. Actual speed depends on smartphone type, location and network traffic.
What is the network speed abroad?
Network speed abroad depends on transmission towers. The norm is 4G, but in some places it may also be 3G. As in Belgium actual speed abroad depends on smartphone type, location and network traffic.
Do I need to change my internetsettings when I am abroad?
There is no need because this is done automatically by the country specific network.
In which EU countries can I use Jan mobile data, calling and SMS at the same rate as in Belgium?
In the following EU countries:
A: Azore, Åland islands, Austria
B: Bulgaria
C: Canary islands, Cyprus (greek part), Croatia, Czech Republic
D: Denmark
E: Estonia
F: Finland, France, French Guyana
G: Germany, Gibraltar, Greece, Guadeloupe
H: Hongary
I: Ireland, Iceland, Italy
L: Latvia, Lithuania, Liechtenstein, Luxembourg
M: Madeira, Malta, Martinique, Mayotte
N: Netherlands, Norway
P: Poland, Portugal
R: Romania, Réunion
S: Saint Martin, Slovenia, Slowakia, Spain, Sweden
U: United Kingdom
Can I use my SIM Card in countries outside of the EU?
Yes, that’s possible. Although the rates will be higher. It is recommended to get a local card in the country you are visiting.
What are the rates for calling, sms, and data in countries outside of the EU?
Rates can differ per country. The rates for those countries are listed here.
Call credit & Bundles
How much credit do I have? *146#
To see how much credit you have, dial *146#. Your credit will appear on the screen.
How can I top-up my calling credit or prepaid data?
You can easily top-up online on our website. Click on ‘Top-up’. Log into your MY JAN MOBILE account as a client or top-up as a guest. Follow the indicated steps.
How do I check my bundle?
SMS B to 1966. You can find the bundle code listed below your bundle of choice.
What type of bundles are available?
We offer various bundles. You can find them here.
What are the rates for the national Bundles?
You can find the rates for the National bundles here.
What are the rates for the International Bundles?
You can find the rates for the International bundles here.
What are the rates for the 6 months National and International Bundles?
You can find the rates for the 6 months National and International bundles here.
How long are the rates valid?
The regular rates have a validity time. This may vary per country. Rate validity is confirmed upon acquiring the bundle.
Are the offers only valid in the Belgium?
Yes, our offers only apply to Belgium. Unless there is a special offer, in that case it is mentioned in the terms and conditions of that particular offer.
Is my data valid abroad?
Your data has worldwide validity, however rates may be higher in other countries.Within the EU Roaming rates are the same as our national rates.
Is my data valid abroad?
Your data has worldwide validity, however rates may be higher in other countries.Within the EU Roaming rates are the same as our national rates.
For how much time is a month bundle valid?
A month bundle is a bundle with a 1 month validity. For example: You activate your bundle on May 14th at 16:10 then your bundle is valid until June 14th at 16:09.
Voice mail
How do I set up my voicemail?
First call 1233 to set up your voicemail. You will be asked to set up a spoken message with your name. In the next step you can set up your PIN code. As soon as you have finished all the steps you can listen to your voicemail by calling 1233.
How can I turn my voicemail on or off?
Turn ON your voicemail again? SMS AAN to 1234. You will receive a confirmation that the voicemail has been activated.
Does my voicemail work abroad?
Yes, additional costs will apply when accessing your voicemail messages abroad.
What costs apply to accessing my voicemail abroad?
Within the EU the national rates apply, outside the EU the international rates apply.