To see how much credit you have, dial *145#. Your credit will appear on the screen.
Select *146# followed by the dial button on you phone. Your Jan mobile phone number will appear on your screen.
SMS B to 1966. You can find the bundle code listed below your bundle of choice.
You can buy Jan mobile calling credit online after which you can top-up your credit.
You can easily top-up online on our website. Click on ‘Top-up’. Log into your MY JAN MOBILE account as a client or top-up as a guest. Follow the indicated steps.
Jan mobile runs on the Telenet network.
Order your Jan mobile SIM card here.
Yes, you can by calling +31 20 363 62 31
Call: +31 20 363 62 31
WhatsApp: +31 6 17 11 23 45
Jan mobile runs on the Telenet Network and has nationwide coverage. Telenet uses 4G and 3G technology, which means you are always safely and securely connected.
Select *146# followed by the dial button on you phone. Your Jan mobile phone number will appear on your screen.
We have 3 sizes available: Mini, Micro and Nano.
You can request number retainment on our website. You will need to keep the following information at hand:
1. The phonenumber you wish to retain.
2. The SIM Card number of the number you wish to retain.
3. The phonenumber of your new Jan mobile SIM Card.
4. Your Jan mobile SIM card number.
5. The desired date of transfer.
When you have fully and correctly supplied us with all the requested information, Jan mobile can arrange number retainment. We will keep you updated on the status via e-mail. How long number portal will take varies per provider.
– Prepaid klanten kunnen direct hun nummer overzetten.
Do you have a subscription? Check the cancellation period with your current provider. You can only request number retainment at a maxiumun of 3 months before the end of your contract.
Do you want to transfer your current number and credit onto a new SIM Card? You can submit your request at client services.
Call customer service to block your SIM Card: +31 6 20 363 62 31
SIM card blocking may occur in following instances:
– You have entered the wrong PIN three times. You can reactivate your SIM Card again by entering the PUK code that came with your SIM Card.
– The deadline for adding credit to your SIM Card and making a call has expired. When you don’t top-up credit within 75 days after your last credit addition, and follow up by making a call, your SIM Card will be blocked. We send out a timely SMS alert to remind you to take action, before your SIM Card is blocked. These are all listed on the card which contained the SIM Card on purchase.
These are all listed on the card which contained the SIM Card on purchase.
Don’t worry. Each SIM Card has a SIM number. It’s listed on the flipside of the SIM you have placed in your device. Keep the number at hand and call customer service for further assistance.
When ordering a SIM card online you will receive a confirmation containing all the information on delivery time.
Sorry for the inconvenience. To help you as soon as possible we will send you a new card. You can order a free card by clicking here. Do you need a SIM Card right away? You can get a SIM Card from one of the resellers nearby.
Your SIM is valid until 6 months after the last top-up, calling, data or SMS activity.
Go the special internet settings page on our website for instructions on how to install the correct internet settings.
To view your Call history register your phone number in your Jan mobile account. After you log in to your account you can view all the data.
For calls to the dutch premium 09XX or a 18XX numbers you pay the rate that is mentioned before the call is started. On top of this premium rate your regular rate for calling to a landline is charged. The cost for calls to Belgium 085X, 08xx, 14XXX and 116X numbers is equal to calls to landlines.
Wether or not 4G works depends on local coverage and signal strenght. Your phone must be 4G compatible.
4G is available in The Belgium. Jan mobile runs on the KPN network. Actual speed depends on smartphone type, location and network traffic.
Network speed abroad depends on transmission towers. The norm is 4G, but in some places it may also be 3G. As in Belgium actual speed abroad depends on smartphone type, location and network traffic.
There is no need because this is done automatically by the country specific network.
In the following EU countries:
A: Azore, Åland islands, Austria
B: Bulgaria
C: Canary islands, Cyprus (greek part), Croatia, Czech Republic
D: Denmark
E: Estonia
F: Finland, France, French Guyana
G: Germany, Gibraltar, Greece, Guadeloupe
H: Hongary
I: Ireland, Iceland, Italy
L: Latvia, Lithuania, Liechtenstein, Luxembourg
M: Madeira, Malta, Martinique, Mayotte
N: Netherlands, Norway
P: Poland, Portugal
R: Romania, Réunion
S: Saint Martin, Slovenia, Slowakia, Spain, Sweden
U: United Kingdom
Yes, that’s possible. Although the rates will be higher. It is recommended to get a local card in the country you are visiting.
Rates can differ per country. The rates for those countries are listed here.
To see how much credit you have, dial *146#. Your credit will appear on the screen.
You can easily top-up online on our website. Click on ‘Top-up’. Log into your MY JAN MOBILE account as a client or top-up as a guest. Follow the indicated steps.
SMS B to 1966. You can find the bundle code listed below your bundle of choice.
We offer various bundles. You can find them here.
You can find the rates for the National bundles here.
You can find the rates for the International bundles here.
You can find the rates for the 6 months National and International bundles here.
The regular rates have a validity time. This may vary per country. Rate validity is confirmed upon acquiring the bundle.
Yes, our offers only apply to Belgium. Unless there is a special offer, in that case it is mentioned in the terms and conditions of that particular offer.
Your data has worldwide validity, however rates may be higher in other countries.Within the EU Roaming rates are the same as our national rates.
Your data has worldwide validity, however rates may be higher in other countries.Within the EU Roaming rates are the same as our national rates.
A month bundle is a bundle with a 1 month validity. For example: You activate your bundle on May 14th at 16:10 then your bundle is valid until June 14th at 16:09.
First call 1233 to set up your voicemail. You will be asked to set up a spoken message with your name. In the next step you can set up your PIN code. As soon as you have finished all the steps you can listen to your voicemail by calling 1233.
Turn ON your voicemail again? SMS AAN to 1234. You will receive a confirmation that the voicemail has been activated.
Yes, additional costs will apply when accessing your voicemail messages abroad.
Within the EU the national rates apply, outside the EU the international rates apply.
